Frequently Asked Questions
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Once my recurring subscription renews, when will it then be delivered?
Your subscription is set to renew on the same day of the month that you originally placed your order. Once it renews, it will then be delivered on the delivery day in your area following the renewal. For example, If your delivery day is Tuesday and your subscription renews on Wednesday, we will deliver the following Tuesday. If, for example, you wanted to receive your delivery on the earlier Tuesday instead of waiting almost a week, you can always change your subscription renewal date. You have access to make these changes when you log into your account. If you have trouble making changes in the subscription system, don’t hesitate to contact us at firstname.lastname@example.org. We’re happy to help.
Adding to a subscription order and combining orders
We know that on occasion, you have a subscription order but would like to add another product to your order. You have the ability to add additional subscription products yourself (again, don’t hesitate to contact us for help), but unfortunately due to a system limitation one-time products cannot be added. If you would like to purchase one-time products to be delivered with your subscription order, you will have to place a separate order.
How does this work and what about delivery fees?
If the order is placed within the week before your next delivery date, we will automatically combine and deliver with your subscription order.
If you place an order more than a week from your subscription order delivery date, we will assume you want it delivered on the next delivery day in your area and not wait to combine with your subscription order. If you DO want to wait and have it delivered with your subscription, just leave us a note using the option that appears on the screen before you hit check out. If you're on a computer, the option shows up fairly far to the left of the screen and can be easy to miss. Any questions or forget to leave a note, just send us a message to email@example.com
If the combined order is $40 or more, delivery is free. However, the system does not automatically do this, but we monitor orders and will issue a refund if applicable.
What if my containers are not completely empty when my new order is scheduled to arrive?
You can either keep them until the following delivery or transfer to your own container and leave out for us to pick up. It's up to you.
What if I have empty containers or delivery bag, but not planning to order again in the near future?
Please send us a note and we will happily schedule a day to pick up the empties from your doorstep when we will be in your neighborhood. Our delivery model depends on recouping unused containers and keeping them in circulation so we appreciate getting items back.
How are products packaged when you buy them? Am I really reducing single use plastic?
All our liquid products come in large plastic containers, mostly 5 gallon buckets or 5 gallon carboys. Some manufacturers take back the large containers to refill, many don't (Yet. We hope this practice becomes more commonplace) The good news is that 5 gallon buckets are not single use. They are made of sturdy plastic and can easily be reused over and over again for many many years before they become unusable. We use them for many things around our house. We can only use so many of them ourselves, so we clean them out and give them away. Please feel free to contact us if you are interested in obtaining a 5 gallon bucket (s). We are happy to drop off if you are within one of our delivery areas.