Frequently Asked Questions
Hello! This page is an ongoing work in progress. If you have a question you do not see answered, please don't hesitate to ask. Send questions here
Once my recurring subscription renews, when will it then be delivered?
Your subscription is set to renew on the same day of the month that you originally placed your order. Once it renews, it will then be delivered on the delivery day in your area following the renewal. For example, If your delivery day is Tuesday and your subscription renews on Wednesday, we will deliver the following Tuesday.
You can easily make changes to the renewal date on your subscriptions. When you log into your account, above "My Account" you will see a link for "Manage Subscriptions." That link will take you to a list of your subscription products. Select edit next to the product you want to make changes to. Here is where you make changes to the product variant, renewal date, quantity, how often, and payment info. You can also update your delivery address.
If you have trouble making changes in the subscription system, don’t hesitate to contact us at email@example.com. We’re happy to help.
Adding to a subscription order and combining orders
We know that on occasion, you have a subscription order but would like to add another product to your order. You have the ability to add additional subscription products yourself. When you log into your account, above "My Account" you will see a link for "Manage Subscriptions." Under your list of subscription products, you will see "Add Product." Here is where you can search for new subscription products to add. Due to a system limitation, you can only add products that are available as subscriptions. If you would like to purchase one-time products to be delivered with your subscription, you will have to place a new order (again, don’t hesitate to contact us for help).
How does this work and what about delivery fees?
If the order is placed within the week before your next delivery date, we will automatically combine and deliver with your subscription order.
If you place an order more than a week from your subscription order delivery date, we will assume you want it delivered on the next delivery day in your area If you DO want to wait and have it delivered with your subscription, just leave us a note using the option that appears on the screen before you hit check out. If you're on a computer, the notes option shows up fairly far to the left of the screen and can be easy to miss. Any questions or forget to leave a note, just send us a message to firstname.lastname@example.org
If the combined order is $40 or more, delivery is free. However, the system does not automatically do this, but we monitor orders and will issue a refund if applicable. If you paid delivery, but do not think you should have, feel free to contact us and we will resolve it.
What if my containers are not completely empty when my new order is scheduled to arrive?
You can either keep them until the following delivery or transfer to your own container and leave out for us to pick up. It's up to you.
What if I have empty containers or delivery bag, but not planning to order again in the near future?
Please schedule a pick up by filling out this form and we will happily pick up the empties from your doorstep when we will be in your neighborhood. Our delivery model depends on recouping unused containers and keeping them in circulation so we appreciate getting items back.
How are products packaged when you buy them? Am I really reducing single use plastic?
All our liquid products come in large plastic containers, mostly 5 gallon buckets or 5 gallon carboys. Some manufacturers take back the large containers to refill, many don't (Yet. We hope this practice becomes more commonplace) The good news is that 5 gallon buckets are not single use. They are made of sturdy plastic and can easily be reused over and over again for many many years before they become unusable. We use them for many things around our house. We can only use so many of them ourselves, so we clean them out and give them away. Please feel free to contact us if you are interested in obtaining 5 gallon buckets for your personal use. We are happy to drop off if you are within one of our delivery areas.
Is our delivery carbon neutral?
The short answer is, not yet, but we are working on partnering with a company to purchase carbon offsets before the end of 2020.
The long answer is we have always grouped our deliveries by neighborhood as much as possible to reduce CO2. We also plan our route to keep emissions to a minimum. Our delivery vehicle, while gas powered, is one of the most fuel efficient models. We've done the math and our delivery vehicle emits less CO2 in a year driving above average miles than the average passenger vehicle driving average miles. We can definitely do better and will have an update on our carbon offset status in the near future.