Our closed loop milkman style delivery system depends on getting empty containers, lids/caps and delivery bags returned so that we can continue to reuse them.
Before returning containers to us, please rinse them clean of product, it really helps us get them ready for their next use. It's not necessary, but if you do put the glass jars through your dishwasher just make sure you keep the logo stickers on, they should hold up fine through a dishwasher cycle.
We do not charge an upfront deposit on containers, so they are essentially on loan to you when you receive an order. You are welcome to use your product straight from the jar or pour into your own container, but please plan to return them to us within 120 days (4 months) at the latest.* After 120 days, there may be fees.
How can you get them back to us? There are 3 convenient options.
1) Leave them on your doorstep on your delivery day. The easiest option is to leave them on your doorstep for us to collect when you have a new order coming. If you pick up your orders from Wild Hare or from Three Trees in Burien, you can leave empties there when you pick up your order.
2) Drop them off on our porch. Leave them on our porch in or next to the little empties box at our shop location (coming in November) at 1108 N 6th Street, Tacoma WA 98403. If you don't have a new order scheduled this is an easy way to return everything to us. Ps. Make sure your name is in the bag or on containers so we know who left them.
3) Schedule a pick up. If you do not have an order scheduled and don't think you will in the near future, but not able to drop your empties off to us, you can request for us to pick them up from you. Just fill out this form here and we will be in touch.
If you have questions, reach out through our Contact form.
If you have glass containers that you would like to donate, we would love to take them off your hands, visit our jar donation page.
*More information on containers and list of fees can be found in Section 5A of our terms of service.